Intermittent Performance Degradation

Incident Report for ParkWhiz

Resolved

This incident has been resolved.
Posted May 18, 2024 - 20:36 CDT

Update

Performance has returned to normal while we continue to monitor.
Posted May 18, 2024 - 20:07 CDT

Update

Services show intermittent availability while we work to resolve the root problem.
Posted May 18, 2024 - 16:48 CDT

Update

Services should be operational. We continue to monitor.
Posted May 18, 2024 - 15:21 CDT

Update

Services continue to show intermittent availability while we work to resolve the root problem.
Posted May 18, 2024 - 12:34 CDT

Update

Consumer facing operations have returned to operational. We continue to monitor performance in admin portals as service returns to normal.
Posted May 18, 2024 - 12:00 CDT

Monitoring

The issue has been identified and a fix put in place. Services remain slower than normal but should be generally available. The team continues to monitor.
Posted May 18, 2024 - 11:45 CDT

Update

We are continuing to investigate this issue.
Posted May 18, 2024 - 10:43 CDT

Investigating

We are currently investigating intermittent degradation of services.
Posted May 18, 2024 - 10:43 CDT
This incident affected: Arrive API v4, ParkWhiz Website, ParkWhiz App, and Admin and Seller Portal.